Recently, we have had people asking us what makes Proof's support different. It really starts with our belief that support shouldn't be complicated. And we find that the best way to keep it simple is to define support broadly and avoid the fine print.

When someone needs help getting their job done, that’s support. When someone needs to understand how best to ensure their data is backed up, that’s support. When someone wants to get some pointers on how to set up a multi-predicate relationship, that’s support. When someone needs help understanding a complex report script, that’s support. If you want us to add really cool new functionality to track the coffee drinking habits of freshman, well, that’s not support (but we’ve got you covered there, too)...

How much support does an organization need? That depends on the organization. There really isn’t a one size fits all solution. We understand this, and we are here to support you the way you need to be supported, for as many hours as you need us to support you. See, support doesn’t have to be complicated or confusing, at least not when you work with Proof. 

Stay tuned next week for the introduction of an official support program...