ProofSupport™ (PS) is a no-nonsense, premium level support service for your FileMaker database solutions. ProofSupport provides unambiguous, stress-free support in a simple and transparent way. ProofSupport is designed for anyone or any group who needs a little extra help with their existing FileMaker solution or wants access to dependable FileMaker experts to help manage complex FileMaker databases.
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The Other Guys
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ProofSupport
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Pro
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Enterprise
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| Email Support |
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| Remote Screen sharing |
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| Dedicated client kbase/wiki |
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| Never-expire, rollover minutes |
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| Fixed Annual Support Fee |
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| Ad-hoc development |
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| Coverage | |||
| Software defects |
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| General FileMaker questions |
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| FileMaker Server support |
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| Remote user training |
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| Help w/ FileMaker reports... |
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| calculations... |
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| scripts... |
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| and much much more... [1] |
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Pricing
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Starting at
$1,500 |
Call
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How does ProofSupport work?
There are two flavors of ProofSupport. With ProofSupport Pro, you pay a small annual membership fee and buy a bucket of support hours. After that, just use those hours for all your support questions. Support hours don't expire, so you are in control of how much and how often you need support.
ProofSupport Enterprise is designed for organizations that need fixed-budget, dedicated FileMaker support for large implementations. It conveys the same level of great service as ProofSupport Pro and can be custom tailored to suit your specific needs.
What makes ProofSupport different than other support programs?
For starters, we have taken away the fine print; support is anything that helps you better use your FileMaker system short of designing or building something new. Check out our Frequently Asked Questions (FAQ) [2] document to learn more.
Pricing
There is an annual fee to participate in the ProofSupport Pro (PS) program. The first user is $250, each additional user is $100. PS hours are purchased priced in buckets. Ten hours are $1,250. Twenty-five hours are $2,750. Fifty hours are $5,000. The minimum buy-in is 10 hours.
ProofSupport Enterprise program costs are determined on a case-by-case basis. Call or write us for more information.