Direct Support

We bring rigor, agility, and experience to what keeps you up at night.

The question for many companies is how to support legacy infrastructure while transitioning to business-as-software. Whether it's the big stuff or the day-to-day, our team offers added brainpower, true collaboration, and serious creativity.

We help clients:

Triage support for mission-critical existing and legacy systems

Create a plan for sustainable system maintenance

Manage documentation, service desk systems, and requests for changes to existing systems

Review, prioritize, and implement cost controls

Chart a course for workplace innovation and the transition to a flow-based system

Develop a process to capture, elevate, and create new systems and tools within a broader strategic plan

Establish a teach-to-fish process to engender confidence and efficiency

TYPICAL PROJECT LENGTH:

3 - 6 months

Our process:

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Perform a technology survey/audit/analysis

Identify needs, priorities, and goals (short, medium, and long term)

Curate existing resources (people and systems)

Develop integration and workflow strategies

Create documentation, a long-term product support strategy, and a distribution/fulfillment plan

Execute, iterate, and refine solutions

Support a new, integrated system flow and its users, pivoting as needed

New project or collaboration?

Drop us a line at info@proofgroup.com. We'll answer.

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DESIGN: PART AND PARCEL